Privacy policy

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Privacy Policy — NEXO

Effective Date: September 13, 2026

At NEXO, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, place an order, or contact us.

1. Information We Collect

When you place an order or contact us, we may collect:

  • Full name

  • Phone number

  • Email address

  • Shipping and delivery address

  • City and postal code

  • Order details and purchase history

  • Information you voluntarily provide when contacting us through WhatsApp or other communication channels

We only collect information that is reasonably necessary to process and deliver your order and provide customer support.

2. How We Use Your Information

We may use your information to:

  • Process and confirm your orders

  • Arrange delivery of your purchases

  • Contact you regarding your order

  • Provide customer support

  • Respond to your questions or requests

  • Improve our products, website, and services

  • Prevent fraudulent or unauthorized transactions

We do not use your personal information for purposes unrelated to our business without a valid reason or your consent where required.

3. Order & Shipping Information

NEXO delivers orders within Pakistan.

Estimated delivery time: 4–6 working days.

Delivery times may vary depending on the customer's location, courier availability, weather conditions, public holidays, or other circumstances outside our control.

Customers are responsible for providing accurate and complete delivery information. NEXO is not responsible for delays caused by incorrect or incomplete addresses or contact information.

4. Sharing Your Information

We may share necessary information with trusted service providers, such as:

  • Courier and delivery companies

  • Payment service providers

  • Shopify and other technology/service providers used to operate our store

These parties receive only the information necessary to provide their services.

We do not sell or rent your personal information to third parties.

5. Payment Information

Payments may be processed through third-party payment providers. NEXO does not intentionally store complete payment card details on its own systems.

Payment providers may collect and process payment information according to their own privacy policies and terms.

6. Cookies

Our website may use cookies and similar technologies to:

  • Keep the website functioning properly

  • Remember shopping cart and browsing preferences

  • Understand how customers use our website

  • Improve website performance and user experience

You can control or disable cookies through your browser settings, although some website features may not function properly as a result.

7. Data Security

We take reasonable measures to protect your personal information from unauthorized access, misuse, loss, or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

8. Third-Party Links

Our website may contain links to third-party websites or services, including social media platforms and communication services.

NEXO is not responsible for the privacy practices or content of third-party websites. We recommend reviewing their privacy policies before providing personal information.

9. Children's Privacy

Our website is not intentionally designed to collect personal information from children. If you believe a child has provided personal information to us without appropriate permission, please contact us.

10. Your Privacy Rights

You may contact us to:

  • Ask what personal information we have about you

  • Request correction of inaccurate information

  • Request deletion of information where legally applicable

  • Ask questions about how your information is used

Some information may need to be retained where required for legal, accounting, security, or order-record purposes.

11. Changes to This Privacy Policy

NEXO may update this Privacy Policy from time to time to reflect changes in our business, website, services, or applicable requirements.

Any updated policy will be posted on this page with a revised effective date.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

Store Name: NEXO
Phone / WhatsApp: 0343 2095287
Address: Kacha Eminabad Road, Near Meer Suleman Store, Grw
Headquarters: Peoples Colony, Gujranwala
Country: Pakistan

NEXO — Premium Clothing & Fashion

This is a general e-commerce privacy-policy template, not legal advice. For a policy tailored to your exact Shopify apps, payment providers, cookies, and Pakistani legal requirements, it is best to have it reviewed by a qualified legal professional.